Refund Policy
Effective Date: May 29, 2024
Thank you for choosing ProTouch Appliance. We strive to provide the highest quality home appliance services. However, we understand that there may be occasions where you need to return or request a refund for a service. This Refunds and Returns Policy outlines the conditions and processes for returns and refunds to ensure a fair and transparent experience.
1. Service Satisfaction Guarantee
At ProTouch Appliance, we are committed to your satisfaction. If you are not completely satisfied with our service, please contact us within 14 days of the service date to discuss your concerns.
2. Conditions for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:
- The request must be made within 14 days of the service date.
- The service provided must have a verifiable issue or defect that was not resolved during the initial visit.
- Refunds will not be issued for services that were completed as described and agreed upon.
3. Initiating a Return or Refund
To initiate a return or request a refund, please follow these steps:
- Contact Customer Support: Email us at hello@protouchappliance.com with your service details, a description of the issue, and any supporting evidence (such as photos or videos).
- Review Process: Our customer support team will review your request and may contact you for additional information or to schedule an inspection if necessary.
- Resolution: Based on the review, we will determine the appropriate resolution, Also which may include re-performing the service at no additional cost or issuing a partial or full refund.
4. Fees and Costs
- Inspection Fees: If an additional inspection is required to validate your claim, no extra fees will be charged.
- Refund Processing Fees: There are no processing fees for refunds. However, any costs incurred for consumables used during the initial service will be deducted from the refund amount.
- Service Call Fees: If the issue reported is found to be unrelated to the service provided, Therefore a service call fee will be applicable.
5. Specific Service Requirements
- Appliance Repairs: If the service involves repairs, the appliance must be in the same condition as it was at the time of service. Any tampering or additional damage may void the eligibility for a refund.
- Home Visits: For home visit services, the customer must be present during the scheduled visit to discuss and verify any issues.
6. Timeframes for Refunds
Once your return or refund request is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during the service booking.
7. Contact Information
For any questions or concerns regarding our Refunds and Returns Policy, Contact us:
- Email: hello@protouchappliance.com
We value your feedback and are dedicated to providing the best possible service. Thank you for choosing Pro Touch Appliance.